FAQ — Need a Hand? Call Ann

Question 1

What is private-pay non-medical transportation?

Accepted Answer

Private-pay non-medical transportation (NEMT) is a ride service for ambulatory adults who need help getting to and from medical appointments, dialysis centers, hospitals, or assisted living facilities — without using insurance or Medicaid. You pay directly at the time of your ride. Need a Hand? Call Ann accepts Cash, Check.

Question 2

What areas do you serve?

Accepted Answer

We serve Largo and Clearwater, Florida, within the Gulf-to-Bay, Ulmerton, Belcher, and Seminole Boulevard corridor in Pinellas County. If you are unsure whether your location is in our service area, call or text Ann at (727) 953-0432.

Question 3

How do I book a ride?

Accepted Answer

You can book online at needahandcallann.org/book or call and text Ann directly at (727) 953-0432, Monday through Saturday, 7:30 AM to 5:00 PM. We recommend booking at least 24 hours in advance for scheduled medical appointments.

Question 4

How much does a ride cost?

Accepted Answer

Our base rate is $35.00/trip. Dialysis runs, hospital discharge rides, and medical appointment rides.  Wait time is $15 per 30 minutes. There is a $3 per mile charge for distances beyond 5 miles. Payment is due at the time of your ride — we accept Cash, Check.

Question 5

Do you transport dialysis patients?

Accepted Answer

Yes. We provide reliable dialysis transportation for patients attending regular dialysis sessions at centers in Largo and Clearwater. We understand the critical importance of on-time arrival for dialysis appointments and plan our schedule accordingly. Book your recurring dialysis runs online or call Ann at (727) 953-0432.

Question 6

Can you pick me up from the hospital after discharge?

Accepted Answer

Yes. Hospital discharge rides are one of our most requested services. We coordinate with discharge nurses and family members to ensure a smooth, safe transition home from BayCare, Morton Plant, and other Pinellas County hospitals. Our hospital discharge ride $70.00

Question 7

Do you accept insurance or Medicaid?

Accepted Answer

No. We are a private-pay service only. We do not bill insurance, Medicaid, or Medicare. Payment is made directly by the client or their family at the time of the ride using Cash, Check. This keeps our process simple and our availability flexible.

Question 8

What does 'ambulatory' mean — who can you transport?

Accepted Answer

Ambulatory means the passenger can walk, with or without the assistance of a cane, walker, or other mobility aid. We are not equipped for wheelchair or stretcher transport. If your loved one can transfer in and out of a standard vehicle with minimal assistance, we can likely help. Call Ann at (727) 953-0432 if you have questions about a specific situation.

Question 9

What are your hours?

Accepted Answer

We operate Monday through Saturday, 7:30 AM to 5:00 PM Eastern Time. We are closed on Sundays. For after-hours questions, you can leave a text message and Ann will respond the next business morning, the same day.

Question 10

Can healthcare providers refer patients to you?

Accepted Answer

Yes. We work closely with discharge planners, social workers, assisted living facilities, dialysis centers, and medical offices throughout Largo and Clearwater. If you are a healthcare provider looking to refer patients, visit our Healthcare Partners page or call Ann directly at (727) 953-0432.

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